Frequently Asked Questions

Yes! A selection of beads will always be available for sale on my Etsy store. I understand that some customers may prefer the security and convenience of buying through Etsy. If I have made more than one of a particular bead set, then I will list them in both place, however the Etsy listing will be of a slightly higher price. I used to absorb the Etsy fees but now with them ever increasing, and fees now taken from the postage too, I have had to increase my costs on Etsy realistically.

YES!

I post out to the USA via Royal Mails’ new postal delivery duties paid (PDDP) service with immediate effect. In order for your parcel to clear customs, the new 10% Tariff is calculated on your final cost of goods and added to your order. The Tariff is prepaid which allows your parcel to pass through Customs. No surprise fees on your item at Customs, its all sorted at the time of purchase!

Frustratingly, not at this time. Due to the EU packaging law for each country and the new GDPR regulations which both require me to employ a 'representative’ based in the EU, regrettably I cannot post to any of the European Union countries. If the European Union finally stop inventing barriers to hinder small sellers, then I will resume immediately!

Please find delivery information here for all other countries.

Glass beads can be cleaned with a simple glass cloth. Glass beads featuring shiny silver glass or embedded silver wire can only be cleaned carefully with a special polishing cloth for silver, available at most grocery stores. Avoid spraying perfume, deodorant, hairspray etc when wearing your bead to avoid any damage to any special surface decoration on the bead.

All my lampwork beads are handmade and flame to kiln annealed for maximum strength and durability. However, in its lifetime, should it receive a hard knock which results in a chip or crack in the glass, then please dispose of it immediately to prevent exposure to sharp edges. Please keep all beads away from children and animals.

Beads without silver glass may be remade but payment will be in full before work commences and is not refundable or returnable. Please note they may also not be totally identical to the original bead due to the handmade process/ glass chemistry so cannot guarantee a completely faithful copy. Wholesale orders are not accepted.

A complex glass bead can take an hour or more to create. It requires a level of skill gained over many years of practice to hand manipulate molten glass rods into shapes and decoration within a flame temperature of 1500-1800C! The majority of glass rods I use are hand-pulled limited edition and some also have been made with elements of silver and gold in their make up. Only the most delicious glass is used for your beads!