Frequently Asked Questions

I post to many countries, however, due to the EU packaging law for each country and the new GDPR regulations which both require me to spend hundreds of pounds a year on so called 'representatives' based in the EU, regrettably I cannot post to any of the European Union countries.

Please find delivery information here for all other countries.

From the 29 August 2025, Trump is cancelling the $800 'de minimis' threshold. Goods then arriving into the US from the UK will be subject to a possible 10% tariff being applied AND an additional $80 Duty fee (read: fine for daring to order outside the US you naughty people!) payable by the buyer at US Customs per package. It's all not very clear at present what they are going to actually do or how they are going to manage to stop every single package. (The 'de minimis' threshold had allowed US buyers to buy products without tariffs or duty for goods under $800). I now must close my shop to my lovely US customers to ensure your orders do not get caught at customs after this date. I will monitor the situation after the 29 August 2025 and see if a workaround can be found and hopefully reopen at some point.

Glass beads can be cleaned with a simple glass cloth. Glass beads featuring shiny silver glass or embedded silver wire can only be cleaned carefully with a special polishing cloth for silver, available at most grocery stores. Avoid spraying perfume, deodorant, hairspray etc when wearing your bead to avoid any damage to any special surface decoration on the bead.

All my lampwork beads are handmade and flame to kiln annealed for maximum strength and durability. However, in its lifetime, should it receive a hard knock which results in a chip or crack in the glass, then please dispose of it immediately to prevent exposure to sharp edges. Please keep all beads away from children and animals.

Beads without silver glass may be remade but payment will be in full before work commences and is not refundable or returnable. Please note they will not be identical to the original bead due to the handmade process. Drop me a message on my contact page. Large wholesale orders are not accepted.

I started off selling on Etsy (with many 5 star reviews) and still sell some beads there, but going forward, the majority of my new beads will be listed here.

A complex glass bead can take an hour or more to create. It requires a level of skill gained over many years of practice to hand manipulate molten glass rods into shapes and decoration within a flame temperature of 1500-1800C!